Terms and Conditions
Welcome to Shine Online, a Digimos Limited platform, accessible via getshineonline.com (our “Platform”). These Terms and Conditions (the “Terms”) constitute a legally binding contract between you (“Customer”, “User”, or “you”) and Digimos Limited, governing your access to and use of our Review Management Software and related products (“Services”). These Services are provided strictly on a Business-to-Business (B2B) basis. We licence use of our Services to you; we do not sell our Services, and Digimos Limited remains the sole owner of the Platform at all times.
ABOUT US
We are Digimos Limited, a company registered in England & Wales under company registration number 12414047 (“we”, “us”, or “our”).
* Registered Company Address: 19 Mile Oak Gardens, Brighton, BN41 2PH, United Kingdom
* Contact Email: contact@getshineonline.com
* Last Updated: 01/06/2026
The name "Shine Online", along with associated logos, marks, emblems, and visual graphics, are the intellectual property and copyright of Digimos Limited.
TERMS OF USE & B2B DECLARATION
These Terms govern your access to and use of our Platform and Services. By registering for an Account, accessing, or using our Platform, you acknowledge and agree that:
1. You have read, understood, and agree to be bound by these Terms;
2. You are contracting on behalf of a business, trade, or profession (B2B), and you are at least 18 years of age with full legal authority to bind your organization;
3. You shall ensure that all authorized users under your Account comply with these Terms.
If you do not agree to these Terms, you must immediately cease using our Platform and Services.
Subject to your continued compliance, we grant you a revocable, non-exclusive, non-transferable licence to access and use the Platform for your internal business operations. You are fully responsible for maintaining the security of your Account credentials and for all activities carried out under your Account.
INCORPORATED POLICIES
The following policies form an integral part of these Terms:
* Our Privacy Policy
* Our Cookie Policy
* Our Acceptable Use Policy
FREE ACCESS & TRIALS
We may make certain features or Services available on a trial or free-of-charge basis. Any trial period shall terminate on the earliest of: (a) the expiration of the specified trial period; (b) your conversion to a paid subscription; or (c) cancellation by us at our sole discretion. All provisions of these Terms apply equally during any trial or free period.
FEES, PAYMENTS & CANCELLATIONS
1. Service Fees: Access to certain features requires payment of recurring subscription fees or credit purchase fees (“Fees”), as displayed on the Platform.
2. Advance Payment: All Fees are payable in advance using our specified payment processors. You are responsible for ensuring payment details remain up to date. Failure to pay on time may result in immediate account suspension or termination.
3. Tax Obligations: All Fees are exclusive of applicable taxes (including UK VAT or local sales taxes), which shall be added to payments where applicable.
4. No Refunds: All subscription purchases, renewals, and credit top-ups are strictly non-refundable. We do not provide prorated refunds or credits for unused periods or expired credits.
5. Account Status & Credit Forfeiture: Purchased credits may only be redeemed while your Account remains active and in good standing. If your subscription is cancelled, suspended, or terminated, any unredeemed credits will be immediately forfeited without compensation.
ARTIFICIAL INTELLIGENCE & AUTOMATION FEATURES
The Shine Online platform utilizes artificial intelligence ("AI"), automated algorithms, and machine learning models to analyze reviews, suggest responses, and surface business insights.
1. Recommendation Only: AI-generated outputs are for informational, organizational, and supportive purposes only. They do not constitute professional SEO, legal, or reputation management guarantees.
2. No Warranties on Outcomes: Due to the dynamic nature of search engine algorithms (e.g., Google, Bing) and AI search platforms, we make no guarantees that utilizing our AI features will improve rankings, traffic, or revenue.
3. User Verification: You acknowledge that all final decisions regarding published content, review responses, and business strategies rest entirely with you. You are responsible for reviewing and validating AI outputs before publishing.
UPLOADING CONTENT & DATA COMPLIANCE
You warrant that any content or customer data uploaded to our Platform complies with the UK Data Protection Act 2018 ("DPA 2018"), the UK GDPR, the EU GDPR, and all applicable privacy laws.
1. Processing Purpose: We will process customer content and data solely to provide the Services, fulfill our obligations under these Terms, or as legally required.
2. Anonymized Analytics: We reserve the right to process anonymized, aggregated platform data to perform analytics, train automated systems, and improve service delivery.
3. Content Removal: We reserve the right to remove any uploaded content that violates our Acceptable Use Policy or third-party intellectual property rights.
ACCEPTABLE USE POLICY
You may use our Platform solely for lawful business purposes. You agree not to:
* Breach any applicable local, UK, or international law or regulation;
* Upload material containing computer viruses, malware, trojans, or malicious code;
* Decompile, reverse-engineer, mirror, frame, or scrape any source code or content from the Platform;
* Engage in aggressive, abusive, or harmful behavior toward our staff or other platform users.
INTELLECTUAL PROPERTY RIGHTS
All rights, title, and interest in and to the Platform, software, design, and underlying algorithms remain exclusively with Digimos Limited. Content uploaded by you remains your property, but you grant us a non-exclusive, worldwide, royalty-free licence to host, process, and display such content strictly as required to perform the Services.
WARRANTIES & DISCLAIMER
The Services and Platform are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Digimos Limited disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that service will be uninterrupted, error-free, or compatible with all hardware and operating systems.
LIMITATION OF LIABILITY
1. Exclusions: Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.
2. Consequential Loss: To the maximum extent permitted by law, Digimos Limited shall not be liable to you (whether in contract, tort, negligence, or statutory breach) for any loss of profit, loss of business, loss of data, loss of reputation, or any indirect or consequential financial loss.
3. Cap on Liability: Our total aggregate liability under or in connection with these Terms shall be limited to the total Fees paid by you to Digimos Limited in the twelve (12) months preceding the claim.
INDEMNITY
You agree to indemnify, defend, and hold harmless Digimos Limited, its directors, officers, and employees against any claims, damages, losses, or legal costs arising out of your breach of these Terms, misuse of the Platform, or breach of applicable data protection laws.
MULTI-TIERED DISPUTE RESOLUTION CLAUSE
1. Notice of Dispute: Prior to issuing any court or legal proceedings, the Customer ("Claimant") must serve a written notice detailing the exact nature and basis of the dispute ("Dispute Notice") to contact@getshineonline.com.
2. Good Faith Discussions: Within 14 business days of receipt of the Dispute Notice, authorized representatives of both parties shall meet (via video conference or in person) to engage in good-faith negotiations to resolve the dispute.
3. Mandatory Mediation: If unresolved within 14 business days of the initial meeting, the dispute shall be referred to mediation administered by the Centre for Effective Dispute Resolution (CEDR) under its Model Mediation Procedure in London, UK.
4. Condition Precedent: Compliance with steps 1 through 3 is an express condition precedent to commencing any court action. Any legal proceedings issued prior to completing this process shall be subject to an immediate application for a stay of proceedings, and the Claimant shall indemnify Digimos Limited against legal costs incurred in staying the action.
5. Upfront Costs: The Claimant shall bear 100% of all upfront administrative and mediator fees required to initiate CEDR mediation, subject to the mediator's authority to reallocate costs in the final determination.
GOVERNING LAW AND JURISDICTION
These Terms, their subject matter, formation, and any non-contractual obligations or disputes arising out of or in connection with them shall be governed by and construed exclusively in accordance with the laws of **England and Wales**.
Subject to the Dispute Resolution provisions above, both parties irrevocably agree that the **courts of England and Wales** shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
ABOUT US
We are Digimos Limited, a company registered in England & Wales under company registration number 12414047 (“we”, “us”, or “our”).
* Registered Company Address: 19 Mile Oak Gardens, Brighton, BN41 2PH, United Kingdom
* Contact Email: contact@getshineonline.com
* Last Updated: 01/06/2026
The name "Shine Online", along with associated logos, marks, emblems, and visual graphics, are the intellectual property and copyright of Digimos Limited.
TERMS OF USE & B2B DECLARATION
These Terms govern your access to and use of our Platform and Services. By registering for an Account, accessing, or using our Platform, you acknowledge and agree that:
1. You have read, understood, and agree to be bound by these Terms;
2. You are contracting on behalf of a business, trade, or profession (B2B), and you are at least 18 years of age with full legal authority to bind your organization;
3. You shall ensure that all authorized users under your Account comply with these Terms.
If you do not agree to these Terms, you must immediately cease using our Platform and Services.
Subject to your continued compliance, we grant you a revocable, non-exclusive, non-transferable licence to access and use the Platform for your internal business operations. You are fully responsible for maintaining the security of your Account credentials and for all activities carried out under your Account.
INCORPORATED POLICIES
The following policies form an integral part of these Terms:
* Our Privacy Policy
* Our Cookie Policy
* Our Acceptable Use Policy
FREE ACCESS & TRIALS
We may make certain features or Services available on a trial or free-of-charge basis. Any trial period shall terminate on the earliest of: (a) the expiration of the specified trial period; (b) your conversion to a paid subscription; or (c) cancellation by us at our sole discretion. All provisions of these Terms apply equally during any trial or free period.
FEES, PAYMENTS & CANCELLATIONS
1. Service Fees: Access to certain features requires payment of recurring subscription fees or credit purchase fees (“Fees”), as displayed on the Platform.
2. Advance Payment: All Fees are payable in advance using our specified payment processors. You are responsible for ensuring payment details remain up to date. Failure to pay on time may result in immediate account suspension or termination.
3. Tax Obligations: All Fees are exclusive of applicable taxes (including UK VAT or local sales taxes), which shall be added to payments where applicable.
4. No Refunds: All subscription purchases, renewals, and credit top-ups are strictly non-refundable. We do not provide prorated refunds or credits for unused periods or expired credits.
5. Account Status & Credit Forfeiture: Purchased credits may only be redeemed while your Account remains active and in good standing. If your subscription is cancelled, suspended, or terminated, any unredeemed credits will be immediately forfeited without compensation.
ARTIFICIAL INTELLIGENCE & AUTOMATION FEATURES
The Shine Online platform utilizes artificial intelligence ("AI"), automated algorithms, and machine learning models to analyze reviews, suggest responses, and surface business insights.
1. Recommendation Only: AI-generated outputs are for informational, organizational, and supportive purposes only. They do not constitute professional SEO, legal, or reputation management guarantees.
2. No Warranties on Outcomes: Due to the dynamic nature of search engine algorithms (e.g., Google, Bing) and AI search platforms, we make no guarantees that utilizing our AI features will improve rankings, traffic, or revenue.
3. User Verification: You acknowledge that all final decisions regarding published content, review responses, and business strategies rest entirely with you. You are responsible for reviewing and validating AI outputs before publishing.
UPLOADING CONTENT & DATA COMPLIANCE
You warrant that any content or customer data uploaded to our Platform complies with the UK Data Protection Act 2018 ("DPA 2018"), the UK GDPR, the EU GDPR, and all applicable privacy laws.
1. Processing Purpose: We will process customer content and data solely to provide the Services, fulfill our obligations under these Terms, or as legally required.
2. Anonymized Analytics: We reserve the right to process anonymized, aggregated platform data to perform analytics, train automated systems, and improve service delivery.
3. Content Removal: We reserve the right to remove any uploaded content that violates our Acceptable Use Policy or third-party intellectual property rights.
ACCEPTABLE USE POLICY
You may use our Platform solely for lawful business purposes. You agree not to:
* Breach any applicable local, UK, or international law or regulation;
* Upload material containing computer viruses, malware, trojans, or malicious code;
* Decompile, reverse-engineer, mirror, frame, or scrape any source code or content from the Platform;
* Engage in aggressive, abusive, or harmful behavior toward our staff or other platform users.
INTELLECTUAL PROPERTY RIGHTS
All rights, title, and interest in and to the Platform, software, design, and underlying algorithms remain exclusively with Digimos Limited. Content uploaded by you remains your property, but you grant us a non-exclusive, worldwide, royalty-free licence to host, process, and display such content strictly as required to perform the Services.
WARRANTIES & DISCLAIMER
The Services and Platform are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Digimos Limited disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that service will be uninterrupted, error-free, or compatible with all hardware and operating systems.
LIMITATION OF LIABILITY
1. Exclusions: Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.
2. Consequential Loss: To the maximum extent permitted by law, Digimos Limited shall not be liable to you (whether in contract, tort, negligence, or statutory breach) for any loss of profit, loss of business, loss of data, loss of reputation, or any indirect or consequential financial loss.
3. Cap on Liability: Our total aggregate liability under or in connection with these Terms shall be limited to the total Fees paid by you to Digimos Limited in the twelve (12) months preceding the claim.
INDEMNITY
You agree to indemnify, defend, and hold harmless Digimos Limited, its directors, officers, and employees against any claims, damages, losses, or legal costs arising out of your breach of these Terms, misuse of the Platform, or breach of applicable data protection laws.
MULTI-TIERED DISPUTE RESOLUTION CLAUSE
1. Notice of Dispute: Prior to issuing any court or legal proceedings, the Customer ("Claimant") must serve a written notice detailing the exact nature and basis of the dispute ("Dispute Notice") to contact@getshineonline.com.
2. Good Faith Discussions: Within 14 business days of receipt of the Dispute Notice, authorized representatives of both parties shall meet (via video conference or in person) to engage in good-faith negotiations to resolve the dispute.
3. Mandatory Mediation: If unresolved within 14 business days of the initial meeting, the dispute shall be referred to mediation administered by the Centre for Effective Dispute Resolution (CEDR) under its Model Mediation Procedure in London, UK.
4. Condition Precedent: Compliance with steps 1 through 3 is an express condition precedent to commencing any court action. Any legal proceedings issued prior to completing this process shall be subject to an immediate application for a stay of proceedings, and the Claimant shall indemnify Digimos Limited against legal costs incurred in staying the action.
5. Upfront Costs: The Claimant shall bear 100% of all upfront administrative and mediator fees required to initiate CEDR mediation, subject to the mediator's authority to reallocate costs in the final determination.
GOVERNING LAW AND JURISDICTION
These Terms, their subject matter, formation, and any non-contractual obligations or disputes arising out of or in connection with them shall be governed by and construed exclusively in accordance with the laws of **England and Wales**.
Subject to the Dispute Resolution provisions above, both parties irrevocably agree that the **courts of England and Wales** shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.